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Bringing together business leaders and digital industry experts for a day of business networking, enlightening talks and inspiring key-note lectures in the heart of Southampton. for further details pleaes visit our event site here and follow live updates @eventzdigital and #dmsso16 .
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Thursday, October 27 • 14:45 - 15:00
Omni-Channel Marketing - Customer Experience in Retail

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Kailea will share her expertise around the 'B&Q experience' and where the retail giant is headig on its digital road-map. 
  • Online Operations and the Importance of a Quality Agenda
  • Driving click-and-collect times down (4hrs, 3hr, 2hrs)
  • Click-and-collect customer convenience vs. commercial benefits 

Speakers
avatar for Kailea Walford-Shaw

Kailea Walford-Shaw

Head of Omni-Channel Operations, B&Q
Kailea has 8 years of digital experience across financial services and retail sectors, she runs the Omni channel operations department at B&Q. Kailea’s key focus is to ensure a high quality and consistent customer experience for on-line sales across a multi-channel platform.


Thursday October 27, 2016 14:45 - 15:00
Normandie Suite Novotel: Le Havre, Caen 1 West Quay Road, Southampton, SO15 1RA